Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new online casino for us to look at? This page explains how to reach the Best Online Casinos team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — the casino name, the page URL, or a screenshot — if you're reporting an error or an outdated offer.
What we can help with
- Corrections to bonus terms, ratings or factual details on any casino write-up
- Suggestions for new or newly launched online casinos we haven't covered yet
- General feedback on how we present information, including our comparison tables and rankings
- Questions about how our editorial process works, including how offers are ranked
- Media or partnership enquiries related to the site
What we can't help with
We're an independent comparison and review resource — we don't operate any of the casinos listed on this site, and we can't process deposits, withdrawals, account verification or bonus claims on a reader's behalf. If you have a dispute with a casino, a delayed withdrawal, or a question about a specific bonus you've already claimed, that has to go through the casino's own customer support team, since only they have access to your account.
Similarly, we can't offer legal, financial or clinical advice. If gambling has started to feel like it's affecting your finances, wellbeing or relationships, our Responsible Gambling page lists tools and support services worth reading before you contact us — it covers deposit limits, self-exclusion and where to find independent help.
Before you email us about a specific casino
A few quick checks often answer the most common questions we get asked:
- Read the bonus terms on the casino's own site — wagering requirements, game restrictions and expiry dates are set by the operator, not by us, and they can change without notice
- Confirm you meet the eligibility rules for real-money play, including the minimum gambling age and any state-specific restrictions that apply where you're physically located
- Check the casino's licensing and support pages directly if you need account-specific help, since customer support teams can access details we simply don't have
If you're still unsure how a particular offer works after checking the operator's terms, feel free to ask us anyway — we're happy to point you in the right direction where we can.
A note on how we work
Best Online Casinos is an independent review site. We may earn a commission when readers sign up through links on this site, but that never determines how a casino is rated or ranked — our editorial team assesses each operator on the same criteria regardless of any commercial relationship. You can read more about who's behind the site on our About Us page, and our Terms and Conditions set out the rules for using this site.
Looking for something else?
If you're trying to compare specific operators rather than contact us directly, our reviews cover welcome offers, payment methods and eligibility for each casino on the site. Readers outside standard state-licensed platforms sometimes ask us about Non GamStop Casinos as well — that page explains the distinction in more detail.